Price Match Guarantee

At HQ Sauna, we are committed to offering the most competitive prices on saunas available online. By working closely with our suppliers, we adhere to Minimum Advertised Pricing (MAP) guidelines, ensuring that our products maintain a consistent pricing floor across the market. This policy promotes fairness and prevents price undercutting.

How Our Price Match Guarantee Works

If you find a lower price for the same product on another online store, we invite you to contact us. We will verify that the lower price complies with the MAP policy. If it does, we are happy to match that price. We can offer you a custom discount or, if you've already made your purchase, refund you the difference.

Price Match Guarantee Conditions

Our Price Match Guarantee is subject to the following conditions:

Offers involving rebates, coupons, and "buy one, get one free" promotions are not eligible.
The product must be in stock and available on the competitor’s website.
The competitor must operate exclusively online without any physical retail locations.
Discount or auction websites are excluded from this policy.
The competitor must be an authorized retailer of the product.

How to Request a Price Match

If you’re considering a purchase and want to ensure a product qualifies for our price match, please contact us before placing your order. You can reach us via email at sales@hqsauna.com or by phone at (833) 370-7043.

We are dedicated to providing you with the best value and service. Thank you for choosing HQ Sauna.

Shipping Policy

Our Commitment to Your Satisfaction

At HQ Sauna, operated by Mademans LLC, we strive to ensure your experience with us is nothing short of delightful, seamless, and transparent. This document outlines our comprehensive Order & Shipping Policy. Should you have further inquiries, we invite you to engage with our live chat, visit our Contact Us page, or email us at sales@hqsauna.com.

Placing Your Order: What You Need to Know

Order Confirmation

Upon placing your order, you will receive an "Order Confirmation" email acknowledging that we have received your order.

Stock Confirmation & Shipment

We promptly verify the availability of your items with our suppliers. While most accessories and pre-built saunas are ready for immediate dispatch, custom sauna orders may require additional time (refer to the Shipping Timeline section below).

Tracking Your Order

Once your order is confirmed and payment is processed, we will dispatch your items. Tracking information will be sent to your provided email address on the day of shipment.

Follow-Up

If you have not received tracking information within six business days of your purchase, please contact us through any of our communication channels.

Shipping Information

Delivery Locations

We ship across the contiguous United States. For orders to Alaska and Hawaii, additional charges apply. Please contact us at sales@hqsauna.com for a shipping quote. International shipping is currently unavailable—please check back for updates.

Special Delivery Conditions

Deliveries requiring special handling may incur a "difficult delivery fee." For queries regarding delivery conditions, we’re here to assist.

Shipping Timeline

Custom Orders

Custom saunas typically require 3-4 weeks of preparation time before shipping. This period may be extended for highly specialized or customized orders.

In-Stock Items

Sauna accessories and pre-built saunas usually arrive within 5-7 business days after payment processing.

Order Delays

Should your order face delays due to unexpected factors or supplier issues, a customer support specialist will contact you to discuss the situation and available options. You may cancel the order if the revised conditions are unsatisfactory.

Upon Delivery

Inspect Your Items

Before accepting your delivery, inspect for any visible damage (e.g., dents, scratches) and note these on the delivery receipt. A clean receipt signifies acceptance of the order in perfect condition, and any subsequent damage claims may be affected.

Verify Package Contents

Ensure all items are present. Report any discrepancies within 48 hours to ensure prompt resolution.

Concealed Damage

If damage is discovered post-delivery, report it immediately to facilitate claims and resolutions.

Order Refusal Policy

Refusing delivery for reasons other than damage or shipping errors will result in a 20% restocking fee plus any applicable shipping fees.

Contact Us

If you have any questions or concerns, please feel free to reach out to us:

Email: sales@hqsauna.com
Phone: (833) 370-7043
Address: Mademans LLC, 1603 Capitol Ave Ste 413G 706, Cheyenne, Wyoming 82001, United States

Thank you for choosing HQ Sauna. We value your satisfaction and are dedicated to providing excellent service.